Return and Refund Policy

How to Request a Return
Customers must request a return within 7 days after receiving their order. All return or exchange requests should be submitted through our support team. Returns or exchanges without prior approval will not be processed.
Contact Us:

• Email: info@bioceanstore.com
• Phone: +1 943-238-0485

Restocking Fee for Returns
A 20% restocking fee will be applied to all returns, unless the product was damaged or defective upon arrival. Approved returns are eligible for a refund to the original payment method. Processing takes 7-14 business days after the returned item is received.

Shipping Costs
Shipping costs are non-refundable. Customers are responsible for the original shipping fee and the return shipping charges unless the return is due to a product issue caused by us.

Packaging Requirements
All returned items must be placed inside a separate shipping box. Do not use the product’s original packaging as the shipping box. It is recommended to use an insured shipping method.

Where to Send Returns
All returned items should be shipped to:
Returns Department
Warehouse Address: 777 Wharton Dr Sw, Suite B, Atlanta, GA 30336
Phone: +1 943-238-0485

Non-Returnable Items
The following items are non-refundable:

• Food-related products or edible items

For edible items, minor damage during transit is expected. If damage exceeds 10%, you may contact us with photos to request compensation.

Order Cancellations
Orders can be canceled for free if the request is made before shipping. After shipping, cancellations will be treated as a return, and a 20% restocking fee will apply.

Need Help?
For assistance, please contact us:

• Email: bioceansupply@gmail.com
• Phone: +1 943-238-0485